At 1th, we are committed to ensuring that our customers enjoy a seamless shopping experience. Our goal is to deliver your order with the highest level of satisfaction. Please read our shipping policy below for important details regarding our shipping practices.
1. Shipping Destinations
We are proud to offer global shipping to most regions around the world. However, please note that we do not currently ship to the European Union (EU).
2. Shipping Costs
Standard Shipping costs are as follow: ($ CAD)
Canada/United States (USA) = Free Shipping
United Kingdom =$20 (Free Shipping for an order worth $150 or over)
Australia = $20 (Free Shipping for an order worth $150 or over)
World Wide = $50 (Free Shipping for order worth $150 or more)
3. Shipping Times
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Shipping (Canada, United States, United Kingdom, Australia): Delivery typically takes 2 - 10 business days.
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The rest of the world: Delivery times range between 10 - 30 business days depending on the destination.
Please note that these are estimated delivery times and actual delivery times may vary due to factors such as customs delays, weather conditions, or other unforeseen circumstances.
4. Unknown Address/ Incorrect Address Input
Please ensure to double check your address to avoid any delays of your order. You are responsible of registering your address correctly. If you made a mistake with inserting your address correctly, an extra deliver fee may require to deliver your order.
5. Order Processing
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Orders are processed within 1-3 business days after they are placed.
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Please ensure that all information provided at checkout (address, contact details) is accurate to avoid delays.
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You will receive a tracking number once your order has been dispatched, allowing you to monitor its journey.
6. 100% Satisfaction Guarantee
At 1th, we are dedicated to delivering the best products to our customers. We offer a 100% satisfaction delivery policy, meaning if you're not happy with your order upon arrival, we will work with you to make it right, whether it's through an exchange or return. See our Returns & Exchanges Policy for more information.
7. Customs & Duties
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For international orders, customs fees, duties, and taxes may be applicable depending on the destination country. These fees are the responsibility of the customer.
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We recommend checking with your local customs office for any potential charges before placing an order.
8. Shipping Restrictions
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We currently do not ship to the European Union (EU). If you are located in the EU, we apologize for the inconvenience and look forward to serving you in the future.
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For countries with shipping restrictions, we may not be able to deliver certain products due to local regulations.
9. Lost or Damaged Items
If your package is lost or damaged during shipping, please contact us immediately. We will investigate the issue and, if necessary, offer a replacement or refund. Please ensure to keep all packaging materials for investigation purposes.
10. Contact Us
If you have any questions or need further assistance with shipping, please don't hesitate to reach out to our customer service team at oneth@1th.shop or through our website’s contact form. We're here to help!
Thank you for choosing 1th. We appreciate your business and look forward to delivering your favorite styles to you soon!